The conversation ought to be familiar by now.
To do so, they need to start looking more like a modern IT factory, and less like your father's IT shop.
Transforming even a moderate-sized IT shop takes a unique brand of leadership. The journey isn't quick or easy, but it does offer substantial rewards to all involved.
And, to put it gently, in many cases your options to ignore or postpone the inevitable aren't all that appealing :)
New IT inevitably means new roles and new processes, which -- of course -- implies the need for newer tools that are oriented around creating easy-to-consume services vs. simply monitoring the underlying technical components. For example, most VCE Vblocks are shipped with UIM as an "orchestral enabler" that can expose infrastructure and allow it to be consumed as a service.
But not all clouds are Vblocks, and not all IT environments can be managed using a single paradigm.
Into this transforming IT world, EMC will be launching IT Operations Intelligence v9 early next week.
While the product has plenty to like on its own merits, I'd like you to consider this a preview of some of the bigger ideas finding their way into next-gen IT management tools -- both from EMC and others.