Behold The New User

No surprise, I spend a majority of my time talking with people about IT stuff: technologies, products, services, strategies, outcomes, etc. 

But, every so often, we get into a very tantalizing discussion: where should we be pointing all that wonderful IT stuff to create the most value?  And how is that target changing over time? 

More often than not, I can create a case that the single most attractive strategic target is enabling "the new user".  And, once again, doing so will require a fundamental shift in much of our traditional IT thinking.