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December 12, 2012

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Bravo 95

It's difficult, isn't it, balancing a subjective, flexible approach (fluid, adaptable, but also unfixed, hard to legislate) with an objective one (easy to pin down rules for, hard to change as the times change too).

Scott Lee

Refer to Jim Harris' useful construction of data-interpretant-use (http://www.ocdqblog.com/home/data-and-its-relationships-with-quality.html) - he also argues for reasonable fluidity in definition. Where I think it makes sense more to hold the line on singleness is in the definition and governance of KPIs and business metrics.

There is no good reason for a company to measure e.g. "operating margin" or "customer profitability" in multiple conflicting ways. Yes you could argue me some edge cases (differing formulations of customer for instance would make the second metric potentially variable), but I still argue that here is where unity trumps fluidity.

Great thinking Chuck, as always.

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Chuck Hollis


  • Chuck Hollis
    Chief Strategist, VMware SAS BU
    @chuckhollis

    Chuck has recently joined VMware in a new role, and is quite enthused!

    Previously, he was with EMC for 18 years, most of them great.

    He enjoys speaking to customer and industry audiences about a variety of technology topics, and -- of course -- enjoys blogging.

    Chuck lives in Holliston, MA with his wife, three kids and four dogs when he's not travelling. In his spare time, Chuck is working on his second career as an aging rock musician.

    Warning: do not buy him a drink when there is a piano nearby.
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