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November 19, 2008

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Trevor Speirs

Amen, Chuck!

I have used the experiences detailed in this blog as a cornerstone of my arguments for a collaboration strategy in my large company and cautions against premature assumptions made by senior executives about how a rollout would look like.

In the trenches with all of the culture, politics, and personalities, you quickly realize that there will never be a perfect roll out, but you should strive to hit some key fundamentals. If you do that (like you have done), you will take more steps forward than back.

IMO, this is the best resource anywhere on implementing a enterprise collaboration strategy in a large enterprise.

Keep up the great work.

Chuck Hollis

Hi Trevor

Thanks for your kind words, and it's nice to know that some of what's written here is actually helping other people!

-- chuck

John Furrier

Great post Chuck. I've been part of social media both pioneering and practicing and I can say that failure is progress. I've had many success in developing new innovative social media platforms and programs and could point out many who are fumbling. I don't point them out publically because they are winning by doing. Being on the 'field' and doing is the way to go especially as this sectors get norms and standards. The best practices will come by those doing.

As in life success comes from failing.

I am extremely well versed in the art and science of social media. Still there really isn't any experts yet. I don't sell my expertise. Instead I just use it to develop and innovate new approaches. There are many who peddle their so called expertise and pass that off as being an expert.

Many are swimming naked and as the tide goes out (the recession) the naked will be revealed.

btw: I do consulting, but only with companies that I select ones that want 'real world' deliverables and ROI not some check off item on a powerpoint to management. Plus I'm building another startup as well. No talk just walk.

Congrats on your transformation. Keep sharing your progress.

Iain Colledge

Just wanted to say that as we're looking at Web 2.0 within the company I work for that this blog has proved invaluable. Can't really thank you enough for sharing with us your experiences.

Please keep the blog going as you're showing the problems faced and changes that affect bringing Web 2.0 to a large and more importantly real company.

Don Vanpool

Could not agree more, Rosemary. I think A)How all of this will ultimately work is a moving target and B)Experience is the best teacher. Keep blogging.

Don

Peter Fleckenstein

Hi Chuck,

SPOT ON! I have to say that I was in the mgmt and technology consultant arenas and whole heartily agree with you - those businesses facilitated a "this is your problem" mentality vs. "how can I help you" one.

I would regularly get in trouble for telling a client that either "hey your doing a great job, here's a little feedback but you really don't need us" or worse yet tell my clients or potential clients - you don't really need our services at this time. Believe me when I tell you certain bosses of mine were upset when I did that.

I stuck to my guns a lot and invariably - the clients or potential clients saw that my main goal was NOT trying to get billable hours. I was actually trying to add value. Those clients gave me more business than if I had told them - "Here's your problem".

I got tired of battling the value "thing" with my bosses. I left and recently started my own company to build a value destination site for a large demographic that's been underserved. I'm a new client with Jive. I'm using Clearspace for the site, which is completely different than what most companies use Clearspace Community for.

Your complete openess and sharing of your experience has provided enormous value to me and I hope someday to give that back.

Thank you and keep on blogging!!!

Peter

Rachel Happe

Enjoyed this post, as always, Chuck.

Enterprise community initiatives - and the change management required to do accomplish it - is a really complex process. The nature of social media and any organizational change management means that progress will be made in fits and starts because it is about changing people's behavior and their expectations.

And, Chuck - being transparent enough to share that struggle is immensely useful because it makes us all understand that this is progress that comes in a series of small successes and sometimes moments of true breakthrough...and sometimes setbacks. And it is not really about using the shiniest new toy that is out there.

Keep up the good work and continue to fight the good fight!

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